24 Weeks
3 Courses
Payment Options

What is Business Process Management?

Business process management (BPM) is a methodology that identifies, evaluates and improves business processes to help organizations reduce costs and errors, enhance productivity and become more agile. With BPM, businesses can optimize operations in order to deliver better products and services to customers.

About the Program

Master a strategy to prioritize core business processes that will have the greatest impact on an organization’s key business objectives. By earning a 100% online Certificate in Business Process Management from Villanova University, you’ll learn a methodology that identifies, evaluates and improves business processes to help your organization reduce costs, enhance efficiency and productivity, minimize errors and risk and become more agile.

This program defines business process management (BPM), explains how and why it is used, examines its best practices and how to avoid its pitfalls. You’ll also be taught the methodology’s six phases and the metrics, tools and roles used when carrying out effective BPM. The six phases of BPM are:

  • Assess: Begin by understanding where the process is currently. This should include any errors and consequences to show business impact.
  • Design: Data from the assessment phase is used to design solutions which reduce problems and offers accuracy and efficiency.
  • Model: Designs are tested with predictive data. The goal of the modeling phase is to manipulate variables to understand the outcomes.
  • Implement: Develop a detailed change management plan that outlines what specifically is changing.
  • Monitor: Continuously assess the process using data modeling and simulation to consider possible outcomes.
  • Modify: In the modify phase, the process should be continually adjusted based on data to improve outcomes.

The Certificate in Business Process Management program tightly aligns with Villanova’s existing Lean Six Sigma, project management, Agile and business analysis concepts, making it a vital component of Villanova’s suite of process improvement programs.

Skills Learned
Process Improvement Business Strategy Leadership Project Management Agile Change Management Innovation Sustainability
Learn More About Certification

The CPBPM exam draws on information from all three required BPM courses. Successfully completing the program and passing the associated certification exam allows you to earn both the certificate and CPBPM credential, which validates your understanding of the core concepts of the program.

Learn about recertification requirements for the CPBPM credential.

Business Process Management Digital Badge
Earn a Digital Badge

Students will earn a digital badge that demonstrates their skills and commitment to furthering their professional education when they successfully complete the full Business Process Management program. These badges are great to display on career platforms like LinkedIn and are a visual way of representing your expertise.

Prepare for Certification

By successfully completing the three-course track and passing the optional certification exam, you will earn the Certified Professional in Business Process Management (CPBPM) credential from Villanova University.

Meet Your Expert Faculty

Ed Hayes

Ed Hayes, CPBI, CLSSBB, MBA, is an adjunct faculty member who teaches Business Process Management, Business Intelligence and Lean Six Sigma courses within Villanova University’s College of Professional Studies. In addition to teaching, Hayes has 38 years of experience in law firms with knowledge of all aspects of support management, client accounting, new business intake and data management. He currently works as a Business Intelligence Data Manager for Hunton Andrews Kurth LLP in Richmond, Virginia, where he is responsible for managing the law firm’s database of demographics and related information about clients and legal matters. Hayes earned his Bachelor of Science in Business Administration and Management from Virginia Commonwealth University, a Master Certificate in Business Process Management from the University of San Francisco and an MBA from Virginia Commonwealth University. Hayes has earned several professional certifications including Certified Lean Six Sigma Black Belt from Villanova, Certified Professional in Business Intelligence from Villanova, and Certified Change Management Practitioner through Prosci®.

Read the Faculty Spotlight >

Required Courses

3 Course Program

Essentials of Business Process Management

8-Week Course
8 Continuing Education Units
58.25 PDUs

Explore key tools for enhancing organizational systems and practices.

Course Details

Mastering Process Methodology & Solutions

8-Week Course
8 Continuing Education Units
64.25 PDUs

Learn how to apply essential tools and tactics for successful process improvement.

Course Details

Advanced Process Strategy & Practices

8-Week Course
8 Continuing Education Units
80 Military Clock Hours

Learn how to apply proven business strategies to real-world process management situations.

Course Details

Tuition & Payment


Tuition when enrolling in individual courses

Save 12%

Available when enrolled in a full certificate program

Total Program Cost with 12% Savings


Enroll Now Request Information

Course offerings and associated prices are subject to change without prior notice. Pricing for multi-course certificate programs varies depending on course selection. View the Professional Education Catalog for more information on the courses and programs.

Payment Options

There are multiple ways to pay for your certicate program. Just let your enrollment representative know the choice that works best for you.